Frequently Asked Questions
Everything you need to know about your REFY beauty journey.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
Are REFY products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free and vegan. We do not test on animals, and our formulas do not contain any animal-derived ingredients.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.